FAQs

All artworks are made with oil paints, most commonly on stretched cotton canvas. Some artworks in my series, The Gardens, combine oil paint with embroidery detailing on canvas.

I'm commonly asked what brushes I use. I always recommend the British-based brand, Rosemary and Co, with whom I am an affiliate. I appreciate that they offer a vegan range of beautiful quality brushes. Check out these wishlists I made of brushes I swear-by:

I've also made a video on how to properly clean your brushes here.

Oils are a slow-drying medium, and working in layers means even a small, simple piece can take weeks to complete as the layers must dry in between. I pride myself on attention-to-detail, meaning the creation of each piece is extremely time-intensive. My prices must reflect this. Know when you’re purchasing an original painting from me, it’s one made with 100% effort and heart.

Can I commission a piece of art?

• Step One: sizes & pricing
  • I offer a range of sizes and prices for paintings on stretched canvas which come wired and ready to hang. Please email me with your vision and I can offer a quote. If I know where you're based, I can quote in your currency. However since I typically use PayPal or Wise for international orders, prices may be subject to their currency conversion rates.

• Step Two: photos 
  • I enjoy working from one clear, well-lit reference image. If you’re unsure, I’m more than happy to take a look at your options and help you decide which one would be most effective for the main reference image.
  • A picture with soft, natural lighting is ideal. For portraits, try to avoid harsh shadows and dim lighting. It is helpful if I’m able to clearly see the details in the eyes as well as direction of fur. That way, I’m able to achieve maximum accuracy and detail.
  • If you’d like a portrait featuring multiple animals, I’m able to use separate images of them, and arrange them together on the canvas

• Step Three: booking & deposit
  • Please send an email to info@brittanydixonart.com with your chosen canvas size, your photos, a specific date you may need your painting by, and any further info (i.e. your pet’s name or breed, the occasion for your painting, any specific vision you have for the finished piece.)
  • Payment is taken in two installments; a 50% non-refundable deposit upon booking, and the remaining 50% once your painting is complete. The initial deposit will lock in your order. You will also be forwarded an Artist X Client agreement form to be signed.
  • Payments can be made via PayPal or Wise for international orders, or bank transfer Australia-wide.
  • Turnaround time varies. You will be provided a more accurate timeframe upon booking, however, please allow at least 4-5 weeks for the entire process. Oil is a slow-drying medium, so drying time needs to be taken into consideration.
  • You will be updated on your painting’s progress throughout its creation. This way, you can be certain you will be entirely happy with the outcome upon completion.

• Step Four: completion & postage
  • Final payment is due upon completion. Meanwhile, your painting will take 2-3 weeks to dry.
  • The painting will then be varnished and prepared for shipping. Your piece will then be carefully and protectively packaged and mailed to you.

How long will it take to receive my order?

Prints and originals are packaged and shipped within 1-3 business days. While delivery timeframes are dependent on postal services, domestic orders are typically delivered within 3-7 business days of dispatch. International orders are usually delivered within 10-14 business days of dispatch.

Note: if an original painting is fresh off the easel and therefore still drying, I will disclose that in the description.

How is the artwork shipped?

Originals Oils:

Original artworks are packaged with the utmost precaution to avoid damage in transport, and are shipped with either Australia Post or DHL Express, depending on size. Packaging materials are often recycled materials to reduce waste.

Prints:

From print-maker,We Sell Prints:

In the unlikely event that an item is damaged or lost during transit, we'll reprint and ship it at no extra cost to you. Please note: In order for us to replace a damaged item, we must have photo evidence of damage to the exterior packaging and of the damage to the print. Claims must be submitted within 24 hours of receiving the damaged order as we need to stick to the guidelines set by our courier services."

If you need to make a damage claim, please notify us at info@brittanydixonart.com with your order number, client name and photographic evidence, and we will contact my printing company ASAP.

Will I be charged customs fees or import taxes?

We strive to cover any extra custom fees or import taxes on original painting orders for, but this does depend on the postal service, and the rules in your country. Please make yourself aware of your country’s rules and know the customer will be responsible for unexpected customs or duty fees/taxes.

Do you accept returns or exchanges?

Returns are not accepted. However, if your order is damaged in transport, please contact info@brittanydixonart.com and we will do what we can to fix it. Any other questions? Contact me here!