FAQs

Do you offer returns and exchanges?

Please check out our Returns and Refund Policy 

What medium and materials do you use?

I'm commonly asked what brushes I use. I've had the privilege of creating my own brush set with  Palette Pro, a British-based brand with whom I am an affiliate. I appreciate that they offer a versatile range of beautiful brushes made with synthetic furs without compromising on quality. The set includes every brush I reach for when painting. Check out the Brittany Dixon Brush Set.
Oils are a slow-drying medium, and working in layers means even a small, simple piece can take weeks to complete as the layers must dry in between. I pride myself on attention-to-detail, meaning the creation of each piece is extremely time-intensive. My prices must reflect this. Know when you’re purchasing an original painting from me, it’s one made with 100% effort and heart.

Can I commission a piece of art?

Yes! While my capacity to take on commission work can vary depending on my work load, it’s something I love to offer! Please get in touch with any inquiries.

What is the commission process like?

Please email info@brittanydixonart.com with your enquiry and I will get back to you with further information on my commissioning process. 

How long will it take to receive my order?

Please see individual product descriptions for more tailored shipping info.

How is the artwork shipped?

Original artworks are packaged with the utmost care to ensure your order arrives with you safely. The postal service will be either Australia Post or DHL Express, depending on the painting size and location. We strive to use recycled packaging materials to reduce waste.

Prints arrive either flat in a rigid envelope or rolled in a tube, depending on size. Please see individual print listings for more detailed information on how your print will be packaged.

What if my order is delayed in the post?

Brittany Dixon Art is not responsible for delays once an order has been handed to the postal carrier. Please see our shipping policy for more detailed information. 

Will I be charged customs fees or import taxes?

We strive to cover any extra custom fees or import taxes on original painting orders for, but this does depend on the postal service, and the rules in your country. Please make yourself aware of your country’s rules and know the customer will be responsible for unexpected customs or duty fees/taxes.

Paintings that have come and gone.

From a lovely client:

"I could not be any happier. Sweetie and Eloise look beautiful. Thank you for capturing them exactly the way I see them."

Commissions