Refund policy


1. Original Artwork

Due to the unique nature of original artwork, all sales of original pieces are final.

We do not offer refunds or returns on original artworks unless the item arrives damaged in transit.

If your original artwork arrives damaged:

  • You must notify us within 48 hours of delivery  
  • Provide clear photographs of:
    • The external packaging
    • The internal packaging
    • The damaged artwork
  • Retain all packaging materials for inspection

Original artworks are shipped via DHL and are fully insured during transit. Damage claims will be assessed in accordance with carrier procedures.

Refunds or replacements (if applicable) will only be processed once damage is verified.


2. Fine Art Prints

All print sales are made to order and are considered custom items.

We do not offer refunds or returns for:

  • Change of mind
  • Incorrect address provided by the customer
  • Delays caused by postal carriers
  • Customs processing delays
  • Unclaimed deliveries


Shipping Delays (Domestic & International)

We are not responsible for delays once an order has been handed to the postal carrier.

Prints are shipped via Australia Post Standard Mail (unless otherwise selected).

Please note:

  • Delivery timeframes are estimates only.
  • International shipments may be subject to customs processing.
  • Delays caused by postal congestion, customs clearance, weather events, or routing issues are outside our control.

An order is not considered lost until:

  • 30 days from the date of shipment (domestic)
  • 45 days from the date of shipment (international)

If an order has not been delivered after this period, we will work with the carrier to investigate and determine the appropriate resolution.

Refunds for lost prints will only be issued once the carrier confirms the item is lost or undeliverable.

If a parcel is delivered after a refund has been issued, we reserve the right to request repayment or return of the item.


3. Incorrect or Damaged Prints

If your print arrives damaged:

  • Notify us within 48 hours of delivery
  • Provide clear photographs of:
    • The damaged item
    • All packaging materials

Approved damage claims will be resolved with either a replacement or refund.


4. Customer Responsibility

Customers are responsible for:

  • Providing an accurate shipping address
  • Paying any applicable customs duties or import taxes
  • Collecting parcels from postal facilities when required

We are not responsible for parcels delayed due to unpaid duties or failure to collect.